Privacy and cookie policy

This Policy applies as between you, the User of this website and Lifescan the owner and provider of this website.  This Policy applies to our use of any and all Data collected by us in relation to your use of the website and any Services or Systems therein.

Lifescan is part of the Spire Group, when we refer to “we” or “our” or “Lifescan” in this policy we are referring to the Spire Group (which includes Lifescan) and its subsidiaries, or any of them, as the context requires.

What is Privacy?

Privacy is the confidentiality of your personal information and it is of paramount concern to Lifescan. We are registered under the data protection laws in the United Kingdom and are  committed to compliance with Data Protection legislation, Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 (UK Regulations) and medical confidentiality and NHS Information Governance guidelines.

Why do we have a Privacy Policy?

We have developed this Privacy Policy because we want you to feel confident about the privacy and security of your personal information. Lifescan makes every endeavour to prevent unauthorised access to your personal information.

Please read this privacy policy carefully. If you are visiting our website or using any of our services, by continuing to do so, you indicate your agreement for Lifescan to use your personal information as set out in this privacy policy.

Definitions and Interpretation

In this Policy the following terms shall have the following meanings: 
“Account”         
means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the website;
“Content”         
means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this website;
“Cookie”            
means a small text file placed on your computer by Lifescan when you visit certain parts of this website.  This allows us to identify recurring visitors and to analyse their browsing habits within the website. Further details are contained in the section on Cookies within this Policy;
“Data”                 
means collectively all information that you submit to the Web Site.  This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;
“Lifescan”         
means Lifescan Limited 12 Montacute Road,
Tunbridge Wells, Kent, TN2 5QR
“Service”           
means collectively any online facilities, tools, services or information that Lifescan makes available through the website either now or in the future;
“System”           
means any online communications infrastructure that Lifescan makes available through the website either now or in the future.  This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users”              
means any third party that accesses the Web Site and is not employed by Lifescan and acting in the course of their employment; and
“website”       
means the website that you are currently using (www.lifescanuk.org) and any sub-domains of this unless expressly excluded by their own terms and conditions.

Data Collected

Without limitation, any of the following Data may be collected:

• name;
• date of birth;
• contact information such as email addresses and telephone numbers;
• demographic information such as post code, preferences and interests;
• financial information such as credit / debit card numbers;
• IP address (automatically collected);
• web browser type and version (automatically collected);
• operating system (automatically collected);
• a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and
• Cookie information (see below).

Our Use of Data

Any personal Data you submit will be retained by Lifescan for as long as you use the Services and Systems provided on the website. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to 12 months.
Unless we are obliged or permitted by law to do so, your Data will not be disclosed to third parties.  This does not include our affiliates and / or other companies within our group.

All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998.  For more details on security, see clause 9 below.
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our website. Specifically, Data may be used by us for the following reasons:

• internal record keeping;
• improvement of our products / services;
• transmission by email of promotional materials that may be of interest to you;
• contact for market research purposes which may be done using email, telephone, fax or mail.  Such information may be used to customise or update the website.

Controlling Access to your Data

Wherever you are required to submit Data, you will be given options to restrict our use of that Data.  This may include the following:

• use of Data for direct marketing purposes; and
• sharing Data with third parties.

Your Right to Withhold Information

You may access certain areas of the website without providing any Data at all.  However, to use all Services and Systems available on the website you may be required to submit Account information or other Data.
You may restrict your internet browser’s use of Cookies.  For more information see clause 10.4 below.

Accessing your own Data

You may access your Account at any time to view or amend the Data.  You may need to modify or update your Data if your circumstances change.  Additional Data as to your marketing preferences may also be stored and you may change this at any time.
You have the right to ask for a copy of your personal Data on payment of a small fee.

Security

Data security is of great importance to Lifescan and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.

Cookies

Lifescan sets Cookies on your computer. A Cookie is a small file that resides on your computer’s hard drive and often contains an anonymous unique identifier and is accessible only by the website that placed it there, not any other sites. 

There are different types of cookies which are used to do different things such as allowing you to navigate between pages on a website efficiently, remembering your preferences on a certain website, or remembering your user information. Other cookies can provide you with advertising which is more tailored to your interests, or measure the number of site visits and the most popular pages users visit.

You may delete Cookies, however you may lose any information that enables you to access the website more quickly. You can choose to enable or disable Cookies in your web browser.  By default, your browser will accept Cookies, however this can be altered.  For further details please consult the help menu in your browser.  Disabling Cookies may prevent you from using the full range of Services available on the website
To find out more about cookies including what they are, how to control them or how to delete them, please visit www.aboutcookies.org

What Cookies does Lifescan use?
Lifescan uses session and persistent first and third party cookies, ranging from minimally-moderately intrusive, which are necessary to ensure that users can navigate through the website easily and seamlessly. The Lifescan website uses the following cookies:

Changes to this Policy

Lifescan reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law.  Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the Policy on your first use of the website following the alterations.

Please contact us if you have any questions about our privacy policy:

• by email : dataprotection [at] spirehealthcare [dot] com
• by post:  Lifescan Privacy Policy Query, c/o Spire Healthcare Limited, PO Box 62647, 120 Holborn, London, EC1P 1JH

This privacy policy was last update on 25 May 2012